Delivery Details

Orders must be placed before 3:00 pm (Sydney, Australia EST) business days for same day shipping. Orders received after this time will be shipped next business day.

All orders placed on weekends or public holidays will be dispatched the next working day.

Hug In A Box is proud to offer customers Next Business Day delivery service to areas within the Australia Post Express Post network.  Regional areas can take additional 2 – 5 business days.

Please ensure your delivery address provided is correct including Business or Hospital name if required. Freight labels are automatically generated from the information you provide on your order. For any changes to the delivery address, these must be placed prior to dispatch from our premises and we will accommodate your request wherever possible. Please note this may incur additional fees or delays in delivery times.

Delivery Costs

We have a flat rate of $13 for our gift delivery. There is an additional charge of $2.95 if you do not give authority to leave the gift if no one home to take receipt of the parcel at time of delivery. If no one is home and there is no safe place to leave it will be sent to the local post office and a card left for the recipient.

State Location Postcode range(s)
ACT & NSW Canberra 0200-0250, 2600-2639, 2900-2920
Sydney and suburbs 1000-1404, 1411-1920, 2000-2249, 2555-2574, 2740-2786
Gosford Region 2250-2263
Newcastle 2264-2310
Wollongong Area 2500-2530
VIC Melbourne and suburbs 3000-3210, 3335-3338, 33402, 3427-3429, 37502, 37552, 37572, 3765-3767, 3782, 3785-3796, 3800-3810, 3910-3915, 3930-3934, 3975-39772, 8000-8899
Geelong and suburbs 3211-3220
Ballarat 3350, 3353-3356
Bendigo 3550, 3552-3556
Shepparton/Mooroopna/Kialla 3629-36322
Seymour 3660-3661
Latrobe Valley 3825, 3840-3844
QLD Brisbane 4000-4209
Gold Coast 2484-2490, 4210-4299, 9726
Booval/Ipswich Areas 4300-4305
City of Toowoomba 4350
Strathpine/Caboolture 4500-4510, 4520
Sunshine Coast Areas 4550-4601
Maryborough City 46502
Hervey Bay 4655
Bundaberg City 46702
SA Adelaide 5000-5199, 5800-5999
TAS Hobart area 7000-7019, 7050-7053, 7055, 71722, 7892
Launceston 7248-7325
WA – to Perth CBD From all above locations to Perth CBD 6000-6005, 6800-6899

Please note: Perth CBD postcodes are 6000-6005; 6800-6899

Postcode not listed above? You’ll still get fastest possible delivery

Express Post is the best option to send something to another state the quickest way possible. Items sent from or to the locations below will usually take 2 to 3 business days with Express Post, but could take up to 6 business days.

Delivery times

Gifts are generally delivered during business hours 9am to 5pm Monday to Friday.

If your gift is returned to the local post office for collection, we are unable to issue a redelivery to the recipient. This must be collected by the recipient, if this is unsuitable or the gift is uncollected for 10 business days we are able to issue a return to sender for your item, however this does incur additional fees

Delivery to Business Address

If your gift is being delivered to a Business please ensure that you enter the name of the business or Company

Delivery to Hospitals

When ordering items for delivery to a hospital please ensure that the recipient will still be admitted at time of delivery. Please include as much information as possible, including a ward and room number if available, this will help ensure your gift is distributed correctly within the hospital upon delivery. Re-delivery will incur additional delivery fees.

Request for Call on Delivery/Specific delivery time/Extra Instructions 

Although we will pass on any additional information, we are unable to guarantee a these instructions will be followed out

Questions
If you have any concerns or queries regarding your delivery please contact our team by email huginaboxaustralia@gmail.com. We are here to help you!